Refund Policy

Right of Withdrawal for Consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not related to their commercial or self-employed professional activity.)

Cancellation Policy

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day

• on which you or a third party named by you, who is not the carrier, took possession of the goods, provided you ordered one or more goods in a single order and the goods are delivered together;

• on which you or a third party named by you, who is not the carrier, took possession of the last goods, provided you ordered several goods in a single order and these were delivered separately;

• on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last item, provided you ordered goods delivered in several partial shipments or pieces.

To exercise your right of withdrawal, you must inform us (Polyluma GmbH, Ackerstrasse 23, 10115 Berlin, email: info@polyluma.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs within Germany (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notice of your withdrawal from this contract. For this repayment, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this repayment.

We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or Premature Expiration of the Right of Withdrawal
The right of withdrawal does not apply to contracts

• for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is essential, or which are clearly tailored to the personal needs of the consumer.
  This does not apply to the individual configuration of our Polyluma Standard Collection – here, the aforementioned right of withdrawal applies.

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Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it to us.)

• To: Polyluma GmbH, Ackerstrasse 23, 10115 Berlin, email: info@polyluma.de

• I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/
  the provision of the following service ()

• Ordered on () / received on ()

• Name of consumer(s)

• Address of consumer(s)

• Signature of consumer(s) (only if this form is notified on paper)

• Date

(*) Delete as appropriate.